Introduction

Agtran Travel Sdn. Bhd., sometimes known as "Agtran" ("we", "us", and "we"), is a Malaysian corporation that runs the www.Agtran.com website (the "Website"). These terms and conditions, along with our privacy notice and cookie statement, are the entirety of our agreement with you for the vehicle rental services we provide.

Please note that we reserve the right to change, modify, add, or delete portions of these Terms at any time if doing so is necessary to comply with any applicable law or regulation or to reflect a change in our operational practises, provided that we will use reasonable efforts to provide notice of material changes on the Site. Check these Terms each time you visit the Site to ensure you've read the most recent version. By continuing to use any portion of the Site after these Terms have been modified, you agree and consent to these modifications and their application to you.

Any reservation made on this website by you, the renter, is contingent upon your acceptance of our Terms. If you do not agree with any portion of our Terms, you must cancel your reservation. By making a reservation on this website, you imply or confirm that you have read and agree the relevant Terms.

Minimum / Maximum Age Limitations

In the majority of localities, the minimum age for employment is 21. For drivers under the age of 21 or over the age of 65, additional fees may apply for some vehicles and in certain countries; if the right driver age has been provided with the booking request, we will inform you of any potential expenses. In some regions, minimum age restrictions for larger vehicles may also be greater. Please contact our Customer Service with any questions or concerns regarding this topic.

Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off

The pricing of your vehicle's rental will be confirmed and computed based on 24-hour increments at the time of booking. If you wish to extend the period of hire after picking up the car or if you return the car later than stated on your booking, the contract for such an extension will always be with the car hire company directly, and the extra time will be charged at the local daily rate, which may be higher than the rates agreed with us at the time of booking. Agtran may additionally assess an additional fee for late return; the terms of such additional fees will be outlined in the rental agreement.

Driving Licence

This will be validated throughout the booking process. All drivers must possess a valid, full licence that they have held for at least 2 years. Invalid or temporary licences will not be accepted. Customer Service must be informed of any endorsements or points on a driver's licence at the time of booking; we reserve the right to refuse the reservation based on the terms & conditions of the car rental businesses we work with. At the time of vehicle pickup, each driver must produce their driver's licence. In addition, they must carry their driver's licence with them at all times for inspection by local authorities. If Agtran declines to offer a vehicle due to undeclared endorsements, or if you are unable to present a driving licence, its counterpart, or the necessary information regarding endorsements, there will be no refunds given.

Please be aware that an international driving permit can be necessary when driving abroad. The driver is in charge of determining whether they require an international driving permit. A full driving licence in the name of the primary driver will still be necessary in order to rent a vehicle, and any driver who needs an International Driving Permit must always carry both documents with them. An International Driving Permit does not substitute a regular driving licence. Without the permit and your driver's licence, you won't be able to pick up your rental if an international driving permit is necessary.

Before picking up their vehicle, all drivers must understand the terms and conditions of the automobile rental firm because some businesses and places could have extra restrictions.

No Show Policy

Cases in which a customer or renter fails to pick up the car after reserving it are referred to as "No Show" situations, which entail no refund or return of money paid when reserving the vehicle.

Child Seats & Special Requests

Child seats, roof racks (not available on some vehicles), and other "extras" are available upon request in the majority of locations, but cannot be guaranteed. Typically, a fee is charged by us. In the majority of locations, kid safety seats are required by law. Please be aware that rear seatbelts may not be available in all vehicles. Please contact our Customer Service for more information on these things. These products must be requested at the time of booking.

Late Pick-ups / Early Drop-offs

Your rental period begins and ends on the dates and at the times specified in your reservation. Unfortunately, we cannot issue refunds for unused time if a vehicle is returned early or picked up late. If you cannot pick up the vehicle at the agreed upon time and day, you must inform us immediately. If you fail to do so, there is no assurance that the car will still be available, and you will not be eligible for a refund.

Car Capacity & Car Class

All cars are insured for a maximum number of occupants. We cannot be held liable if the vehicle cannot accommodate all passengers and luggage. Please consult the website Agtran.com for approximate capacity of the various car classes. We cannot be held liable if the car rental operator refuses to provide a vehicle because your group is too large.

Price and Promotion

Sometimes, we may offer reduced rates or promotions. Please note that these booking and refund policies may be subject to varying circumstances and criteria.

Driving Areas

If you intend to drive from one country/state to another, you must inform us at the time of booking, as each country/state crossing has its own criteria and limits, which can differ from provider to provider. There may be additional fees and documentation requirements when travelling to some countries.

Mechanical Difficulties/Accidents

In the event of technical issues or vehicle breakdown, you must contact Customer Support immediately. If you are involved in an accident, you must immediately call our Customer Support and the local authorities. It is recommended that you maintain all pertinent documentation, since you may be questioned for it. When submitting an insurance claim, these documentation will be necessary.

Your car rental is subject to the terms and conditions imposed by us, our terms and conditions, and the applicable laws of the country/state in which the rental takes place. Agtran.com does not accept responsibility for and should not be held liable for any damage, delays, loss, changes or alterations resulting from industrial dispute including air traffic control disagreements, civil strife, unavoidable technical problems with transport, terrorist activity, fire or adverse weather conditions, airport or port closure or congestion, natural and nuclear disaster, financial failure of airlines, or cancellation of scheduled airlines.

Data Protection

Your privacy is a top priority for us. You acknowledge the terms of Agtran Sdn Bhd's Privacy Policy by using this website.

Use of Cookies and Other Tracking Technologies

We utilise cookie technology. By using Agtran, you consent to the usage of cookies in accordance with the Privacy Statement of Agtran Sdn Bhd. We may use cookies and other technologies to track and facilitate your usage of the services provided on this website and in our email messages. Please consult our privacy policy for additional details.