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Frequently Asked Questions
Frequently Asked Questions
Find answers to every frequently asked question
Customers need to fill in driver information such as first and last name, IC/Passport number, SIM validity
Then customers will be categorized based on their suitability, such as tourist, employee, student, student
documents or personal data such as:
Upload a worker card
Upload a student card
Personal utility bill
Upload number water customer
Upload number of electricity customer.
AGTRAN sets a minimum age of 20 and a maximum age of 80 for renting or driving a car.
One of the advantages for AGTRANs customers is the ability to rent a car with unlimited mileage.
Customers can redeem the promo code by entering it manually on AGTRAN's website.
AGTRAN charges according to the duration of the rental day.
Customer only need one phone number only
If you wish to extend the period of hire after picking up the car or if you return the car later than stated on
your booking, the contract for such an extension will always be with Agtran Rent a Car company directly, and the
extra time will be charged at the local daily rate, which may be higher than the rates agreed with us at the time
To request delivery, simply request it directly with us during car reservation along with the delivery address.
For deliveries, we will still need to collect and return the vehicle to our storage facility during business
hours, thus an additional fee will be added to the customer's account. If you have requested delivery outside of
our operation hours, a service fee of RM 20.00 per half-hour will be collected at the time of your appointment,
subject to approval. There is no delivery fee for deliveries made during business hours.
At Agtran Rent a Car how much gas is needed when the car is returned depends on how much gas is in the rental
car's tank at the time of pick-up. Fuel policies include Full to Full and Level to Level. Full to Full indicates
that if you rent a car with a full tank, you must return it with a full tank. Level to Level indicates that if the
car is picked up with a specific amount of fuel in the tank, it must be returned with the same amount level of
If the car is returned 30 minutes late, the renter will not be charged, but if the delay exceeds 30 minutes, the
renter will be charged according to the hourly Agtran Rent a Car rate.
Yes, this is a rare occurrence at Agtran Rent a Car, but if it does occur, you will receive a free upgrade. If no
upgrade is available, you will receive a car of a slightly lower grade, a refund, and you will just be charged the
If you intend to drive from one country/state to another, you must inform us at the time of booking, as each
country/state crossing has its own criteria and limits. There may be additional fees and documentation
requirements when traveling to some countries. However please do not hesitate to contact our Customer Service
regarding the matter above.