Privacy Policy

We collect personal information that you voluntarily share with us, including:

• Contact Details : This may include your name, email address, and phone number, which we use for communication purposes and to facilitate transactions.

• Payment Information : We collect payment details, such as credit card information, solely for the purpose of processing transactions securely and efficiently.

• User-Generated Content : Any content you create on our platform, such as reviews, comments, or feedback, is collected to enhance user interaction and improve our services.

• Usage History and Preferences : We gather data on your usage patterns and preferences to tailor our services to your needs and continuously enhance the user experience.

In addition to personal information, we may also collect non-personal information, such as device information, IP addresses, and location data. This data helps us optimize our platform, enhance user experience, and analyze user behavior for insights into improving our services further.

The information we collect serves multiple purposes and is integral to delivering a seamless and personalized experience for our users. Below are the key ways in which we utilize the collected information:

• Providing and Improving Products and Services : Your information allows us to deliver the products and services you request effectively. By analyzing user feedback and behavior, we continuously enhance our offerings to better meet your needs and preferences.

• Communication and Updates : We use your information to communicate with you regarding your account activities, transactions, and important updates. This includes notifications about bookings, changes to services, and relevant account-related information to ensure you stay informed at all times.

• Personalization : Understanding your preferences and usage patterns enables us to personalize your experience on our platform. Whether it's recommending relevant products, suggesting tailored travel options, or customizing the interface to suit your preferences, personalization enhances your overall satisfaction and engagement with our services.

• Payment Processing and Fraud Prevention : Your payment information is essential for processing transactions securely and efficiently. We employ industry-standard security measures to safeguard your financial data and prevent unauthorized access or fraudulent activities, ensuring a safe and seamless payment experience.

• Research and Development : We conduct research and analysis using aggregated user data to gain insights into user behavior, preferences, and trends. This valuable feedback informs our decision-making processes and helps us identify opportunities for innovation and the development of new features or services that enhance the overall user experience.

By leveraging the information you provide, we strive to continually optimize our platform, deliver personalized and relevant experiences, and innovate to meet the evolving needs of our users.

We take the responsibility of safeguarding your information seriously and employ robust measures to ensure its security and integrity throughout its lifecycle. Below are important aspects regarding the storage and retention of information:

• Storage Locations and Processes : Your personal information and data may be transferred, processed, and stored on servers operated by Agtran or third-party service providers. These servers may be located in different jurisdictions, each subject to varying data protection laws and regulations. Rest assured, we maintain strict controls and adhere to industry best practices to ensure the confidentiality and security of your information, regardless of its location.

• Retention Period : We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable laws and regulations. The specific retention periods may vary depending on the nature of the data and the purposes for which it was collected. For example, we may retain transactional data for a longer period to comply with financial reporting requirements, while user account information may be retained for the duration of your active engagement with our services. Once the retention period expires, we securely dispose of or anonymize your information in accordance with our data retention policies and legal obligations.

By transparently outlining our storage and retention practices, we aim to instill trust and confidence in our users regarding the responsible handling of their information throughout its lifecycle.

Protecting your privacy is paramount to us, and we are committed to ensuring that your personal information is shared only in circumstances that are necessary and consistent with our privacy policy. Below are the situations in which we may share your personal information with third parties:

• Service Providers : We engage reputable service providers who assist us in various aspects of operating our services. These may include hosting providers, payment processors, analytics platforms, and customer support services. These service providers are contractually obligated to adhere to strict confidentiality and security standards and are only authorized to use your information to perform services on our behalf.

• Legal Compliance : In certain circumstances, we may be required to disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities as mandated by applicable laws, regulations, or legal processes. This may include situations where disclosure is necessary to comply with a subpoena, court order, or other legal obligation, or to protect our rights, property, or safety, or that of our users or the public.

• Business Partnerships : We may collaborate with trusted business partners to offer joint services or promotions that may be of interest to you. In such cases, we may share limited personal information with these partners for the purpose of delivering the joint offering or promotion. However, we ensure that these partnerships are established with reputable entities that share our commitment to protecting your privacy and adhere to stringent data protection standards.

We take diligent measures to ensure that any third parties with whom we share your personal information are bound by contractual obligations to protect your information in accordance with this Privacy Policy and applicable data protection laws. These measures include conducting due diligence assessments, implementing data protection agreements, and regularly monitoring and auditing the practices of our third-party partners.

By sharing this information transparently, we aim to provide you with clarity and confidence in how your personal information is managed and safeguarded when shared with third parties.

At Agtran, we utilize cookies and similar tracking technologies to enhance your browsing experience and provide personalized services. These technologies enable us to:

• Provide, Analyze, and Improve Services : Cookies play a crucial role in optimizing the performance and functionality of our website. They help us understand how you interact with our platform, including which pages you visit, how long you spend on each page, and the actions you take. This valuable insight allows us to continuously refine and enhance our services to better meet your needs and preferences.

• Personalize Your Experience : Cookies enable us to tailor your browsing experience based on your preferences and past interactions with our platform. For example, we may use cookies to remember your login credentials, language preferences, or personalized settings, ensuring a seamless and personalized experience each time you visit our website.

• Serve Targeted Advertising : We may use cookies to deliver targeted advertisements that are more relevant to your interests and preferences. These cookies track your browsing behavior across different websites and platforms, allowing us to display advertisements that align with your interests and demographics.

We respect your privacy and provide you with the option to manage or opt-out of these technologies. You can adjust your cookie preferences through your browser settings or by following the instructions provided in our comprehensive Cookie Policy. By exercising control over cookies, you can customize your browsing experience and choose the level of personalization and tracking that suits your preferences.

It's important to note that certain functionalities of our website may rely on cookies, and disabling them may impact your ability to access certain features or services. However, rest assured that we are committed to providing you with transparent options and respecting your choices regarding cookies and tracking technologies.

Protecting your personal information is of utmost importance to us, and we take extensive measures to ensure its security and confidentiality. We employ a combination of technical and organizational safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of your data. These measures include, but are not limited to:

• Encryption: We utilize industry-standard encryption protocols to secure the transmission of data between your device and our servers. This helps protect your information from interception by unauthorized parties during transit.

• Access Controls: We implement strict access controls and authentication mechanisms to limit access to your personal information only to authorized personnel who require it for legitimate purposes. Access to sensitive data is restricted on a need-to-know basis, and all access attempts are logged and regularly audited.

• Data Minimization: We adhere to the principle of data minimization, collecting and retaining only the minimum amount of personal information necessary to fulfill the purposes outlined in this privacy policy. This reduces the potential risk associated with storing unnecessary data and minimizes the impact of a security breach.

• Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes. This proactive approach allows us to continuously improve our security posture and mitigate emerging threats effectively.

• Employee Training and Awareness: We provide comprehensive training and awareness programs to all employees handling personal information, emphasizing the importance of data security, privacy, and compliance with applicable laws and regulations. Employees are regularly updated on security best practices and are required to adhere to strict confidentiality obligations.

While we implement stringent security measures to protect your personal information, it's important to acknowledge that no security system is entirely impenetrable. Despite our best efforts, the inherent nature of online interactions and evolving cyber threats means that we cannot guarantee the absolute protection of your information. However, rest assured that we remain vigilant and continuously strive to enhance our security measures to safeguard your data to the best of our ability.

You can exercise control over your personal information by:

1. Updating or correcting your account information.

2. Opting out of marketing communications.

3. Requesting the deletion of your personal data.

We retain your information for as long as necessary to provide our services, meet legal obligations, resolve disputes, or enforce our agreements.

We reserve the right to update this Privacy Policy. We will notify you of any significant changes through in-app notifications, email communications, or by posting a notice on our website. Your continued use of our services

We welcome inquiries from our users regarding our privacy policy and are committed to providing transparent and timely responses to any questions or concerns you may have.

Your inquiries help us improve our privacy policy and ensure that it remains clear, comprehensive, and aligned with your expectations. We appreciate your feedback and look forward to addressing any questions or concerns you may have regarding our privacy practices.